Mr Tech Reading respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or use any of our services. It also explains your rights under UK data protection laws.

About Us

Mr Tech Reading is a UK-based e-commerce and repair business operating in Reading, United Kingdom. We sell mobile phones, laptops, tablets, vape products, and accessories, and we also provide professional repair services for mobiles, laptops, tablets, iPads, and MacBooks, both in-store and online.

Information We Collect

When you use our website or services, we may collect personal information that is necessary to provide our products and services. This may include your name, email address, phone number, billing address, and delivery address when you place an order or submit an enquiry.

If you book a repair service, we may also collect information related to your device, such as the model and a description of the issue, solely for the purpose of completing the repair. Payment details are processed securely by third-party payment providers, and we do not store or have access to your card information.

We also collect certain technical data automatically when you browse our website. This may include your IP address, browser type, device information, and how you interact with our website. This information helps us understand how visitors use our site and allows us to improve performance and user experience.

How We Use Your Information

We use your personal information primarily to process orders, deliver products, and provide repair services. Your details allow us to communicate with you regarding your purchases, service updates, enquiries, or customer support requests.

We may also use your information to improve our website, enhance our services, maintain website security, and prevent fraud. Where you have given consent, we may contact you with relevant updates or offers, and you can opt out of such communications at any time.

We only use your data for legitimate business purposes and never collect more information than is necessary.

Legal Basis for Processing Your Data

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful bases for processing your information include complying with legal obligations, protecting our legitimate business interests, and your consent, where applicable.

You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Website Tracking

Our website uses cookies and similar technologies to ensure the website functions properly, provide a smooth browsing experience, and analyse website traffic. Cookies help us understand how users interact with our website so we can improve its performance and usability.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the website.

Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share limited information with trusted third-party service providers who assist us in operating our business. This may include payment processors, delivery partners, website hosting providers, analytics services, and IT support companies.

All third parties are required to handle your information securely and use it only for the specific purpose for which it was shared.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. While we work hard to safeguard your information, no online system can be guaranteed to be completely secure, and you share information with us at your own risk.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Order and repair records may be kept to meet legal, accounting, and warranty requirements.

Enquiry and communication records are retained for a reasonable period to ensure proper customer support. Once your data is no longer required, it is securely deleted or anonymised.

Your Rights Under UK Data Protection Law

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data, restrict or object to certain types of processing, and withdraw consent where applicable. To exercise any of your rights, please contact us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and the revision date will be updated accordingly.

Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at:

Email: info@mrtechreading.uk

Phone: +44 7495 765651

Location: 461 Oxford Rd, Reading RG30 1HD