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ELFBARRepair & Refund Policy
At Mr Tech Reading, we provide professional repair services for mobile phones, laptops, tablets, iPads, and MacBooks. This Repair & Refund Policy explains how our repair services operate, when refunds or charges apply, and the responsibilities of both the customer and our team.
By booking a repair with us, you agree to the terms outlined on this page.
Repair Service Overview
When you book a repair service with Mr Tech Reading, you authorise our technicians to inspect, test, and repair your device as required. Repairs may involve opening the device, replacing components, or carrying out diagnostic procedures to identify faults.
While we take great care with every device, customers should understand that electronic repairs involve technical risks, especially for older devices or those affected by physical or liquid damage.
Diagnostic and Labour Charges
Some repairs require diagnostic testing to identify the issue. If diagnostic work has been carried out and you decide not to continue with the repair, a £10 labour fee will be charged. This fee covers the time and expertise required to inspect and assess the device and is non-refundable.
If the repair proceeds successfully, any diagnostic charge may be adjusted toward the final repair cost, where applicable.
Liquid Damage Repairs
Devices affected by liquid or moisture damage require extensive inspection and testing. A non-refundable inspection or labour fee may apply to all liquid damage repairs.
Due to the unpredictable nature of liquid damage, a successful repair cannot be guaranteed. If the repair is unsuccessful after inspection and attempted repair, no refund will be issued for the testing or labour already carried out.
Repair Refunds
Repair services are non-refundable once the repair has been completed. If a device is repaired and returned in working condition, the repair fee cannot be refunded.
If you choose not to proceed after diagnostics or inspection, the applicable labour charge will still apply, and the device will be returned in its current condition.
